What does your company do?
Mummy Cleaning is a popular name in the cleaning industry in Australia. We provide result-oriented and exceptional cleaning services for offices, gyms, childcare centres, healthcare centres, universities, schools, residential and commercial places. We also install and repair carpets and other types of floorings.
Which areas do you serve?
We provide top-notch cleaning services across Lake Macquarie, Newcastle, the Lower Hunter Valley, Port Stephens and Upper Central Coast.
What makes you different from other cleaning companies?
Mummy Cleaning has achieved a status for the integrity and excellence of the cleaning services. We have set new standards of hygiene and cleanliness in this industry. We hire trained and experienced cleaners that represent our name in the market. We only promise nothing but remarkable results.
Do I need to stay in my office during your cleaning procedures?
There is no compulsion for you to stay in the office during the procedures. We understand the value of your working hours, and hence, we clean the office after your daily working schedule. However, if you want us to clean the place during working hours, our courteous technicians clean the area without causing any disturbance.
At what time you will be cleaning my office?
We work according to our customer’s convenience. We ask our customer’s for a suitable time and send a team for the cleaning service.
Can you clean my property on the same day as the booking?
Yes. You can book same day cleaning services, and our staff will reach your place and clean it within a couple of hours.
What if I need to reschedule an appointment?
In this case, you can always call us and talk to the staff member about rescheduling the appointment. We understand that last-minute changes in plans may occur; however, you have to inform us at least 24 hours before the appointment time.
Can I cancel an appointment?
Yes, you can. You have to give us a heads-up at least 24 hours before your actual appointment time.
What should I do before the professional cleaning?
You do not have to worry about anything. Our staff will inspect the place, remove furnishing (if necessary) and clean the premises by implementing a customised cleaning strategy.
What types of cleaning products do you use?
We use a wide range of eco-friendly and safe cleaning products. You can even request our material data sheet for better understanding of products used from cleaning. Also, we use high power machines and cleaning equipment that provides excellent results.
Do I have to provide you with cleaning equipment or detergents?
No. You don’t need to go the extra mile to arrange anything for us to clean your place. The cleaning equipment and other products are always covered in our services.
How many cleaners will be working in my office for the cleaning job?
The number of cleaners that work on the premises depends on the size and condition of your office.
Can I trust your cleaners?
Yes. We understand that letting strangers clean your premises can be difficult for you. However, you don’t need to worry at all. All our cleaners are trained, certified to carry out services at domestic and commercial place. Plus, we perform police checks to ensure that we are employing the right people for the job.
Are your cleaning services costly?
No. We offer affordable cleaning and sanitisation services. To know about our pricing, ask for a free quotation of our services on the call.
What do you mean by eco-friendly chemicals?
We use green chemicals that don’t have any artificial elements. We use concentrated fruit enzymes that work the same as other chemicals, but these eco-friendly solutions are harmless to your pets or kids.
Do you clean factories?
Yes, we are specialised in cleaning all industrial and commercial places.
Do I need to hire professionals regularly to keep my office clean?
It’s always better to have a monthly inspection. Ideally, you should hire professionals at least once in every 3-4 months to ensure a completely clean and hygienic office.
Can I book a service for the weekend?
Yes. We understand that you may not want to clean your office on a working day, and that’s fine. Call us, and we will be there for you, even on weekends.
Are your professionals certified for this job?
Yes. We are certified, licensed and experienced local cleaners that aim to provide top-notch cleaning services.
Do you provide emergency cleaning services?
Yes. We understand that mess-ups can happen at any time. Hence, our team is always ready to help you in such emergencies. So, pick up your phone, and connect with us.